Refund policy

Return Policy

We’re here to help! Please read our return policy carefully before making a purchase:

Year-Round Return Policy

• Non-Seasonal Products:
  Returns are accepted for unused, non-seasonal products in their original packaging delivered back within 30 of delivery.

  • Exceptions: Items damaged in shipping or sent in error (report within 5 business days).
  • Contact us at support@loomini.com to start a return.

• Seasonal Products:
  All seasonal items (e.g., holiday-themed decorations) are final sale unless damaged or sent in error.

Holiday Season (Q4) Return Policy

• No Returns for Orders Placed October 1 – December 31:

  • Orders placed during Q4 are final sale, except for items damaged in shipping or sent in error.
  • Report any issues within 5 business days of delivery.

• Returns Resume for Orders Placed After January 1:
  Our regular return policy for non-seasonal products applies starting January 1.